eVision - User contributions [en]

Order Express - Advanced Troubleshooting

2018-10-02T19:59:00Z

Amisra: Admin blocked app issue

__FORCETOC__

== Duplicate DbProviderFactories ==

Due to an issue in certain software, you may receive the following error:
<code>The 'DbProviderFactories' section can only appear once per config file.</code>

This occurs because the Machine.config file on the computer contains erroneous information and must be fixed by hand. Machine.config contains settings that apply to an entire computer. Editing this file is usually discouraged for users who do not fully understand the implications of doing so.

==== Machine.config file location ====
Locating this file can be difficult, as multiple versions of it exist for the various versions of the .NET Framework installed on the local machine.

The root directory where a user should begin their search is <code>C:\Windows\Microsoft.NET\</code>.

Within this directory there's a directory named <code>Framework</code> and another one named <code>Framework64</code>. These directories contain the 32-bit and 64-bit versions of the .NET framework (respectively). Beneath these folders, the structure should be identical, so if you make a change under one of these and it doesn't fix it, try making the same change under the other first.

<code>C:\Windows\Microsoft.NET\Framework

C:\Windows\Microsoft.NET\Framework64</code>

These two directories contain a number of folders (disregard any files in this directory, as they aren't relevant for the purposes of this article). Each folder refers to a specific version of the .NET framework. The number of folders can vary based on the operating system as well as the installed applications. Most applications from eVision Services are currently using the .NET 4.0 framework, which should be contained in a folder named <code>v4.0.30319</code>.

Inside the folder for a particular version, there should be a directory named <code>Config</code>. In this folder there's a file named <code>machine.config</code>, which is the file that can be edited. (It is important to note that there are multiple files with very similar names, so double-check the name of the file before making any modifications to it)

Here are some examples of the full paths to the relevant files:

32-bit: <code>C:\Windows\Microsoft.NET\Framework\v4.0.30319\Config\machine.config</code>

64-bit: <code>C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\machine.config</code>

==== Instructions ====
<ol>
<li>Locate the machine.config file and make a backup of the file. Put the backup in a safe location in case something goes wrong with it. </li>
<li>Open the original file in a text editor and search for <code><DbProviderFactories></code>. This text should appear more than once.</li>
<li>Compare your file to the block of text below. If the file contains text that matches this, delete the text.
<syntaxhighlight lang="xml" enclose="div">
<system.data>
<DbProviderFactories>
<add name="IBM DB2 for i5/OS .NET Provider" invariant="IBM.Data.DB2.iSeries" description=".NET Framework Data Provider for i5/OS" type="IBM.Data.DB2.iSeries.iDB2Factory, IBM.Data.DB2.iSeries, Version=12.0.0.0, Culture=neutral, PublicKeyToken=9cdb2ebfb1f93a26" />
</DbProviderFactories>
</system.data>
</syntaxhighlight></li>
<li>Ensure that the file is saved before exiting the text editor.</li>
<li>The issue should now be resolved.</li>
</ol>

<div style="clear: both"></div>

== Event Log Errors ==
[[File:Order-Express-Has-Stopped-Working.png|thumbnail|Error Dialog]]
Order Express may occasionally crash without allowing the user to describe and submit the error to the support team.

When this occurs, the user will need to retrieve the log files and submit them manually.
=== Instructions ===

<ol>

<li> Press the "Windows" key, or click the "Start" button in the bottom-left corner of the screen.<br />
[[File:Windows-key.png|border|left]]
<div style="clear: both"></div>
<br />
</li>

<li>
Once on the Start screen, type the text <code>Event Logs</code>. A search box should display as you begin typing.<br />
Wait for the search results to appear.<br />
Click the top entry, which should read <code>View event logs</code>.<br />
[[File:Search-event-logs-windows8.png|border|left]]
<div style="clear: both"></div>
<br />
</li>

<li>
In the window that appears, click the arrow to the left of <code>Windows Logs</code><br />
[[File:Event-logs-default.png|border|left]]
<div style="clear: both"></div>
<br />
</li>

<li>
Select the <code>Application</code> entry.<br />
[[File:Event-logs-windows.png|border|left]]
<div style="clear: both"></div>
<br />
</li>

<li>
In the list shown in the middle of the window, locate the most recent entry that meets the following criteria:
<ul>
<li>It uses the <code>Error</code> Icon: [[File:Event-logs-error-icon.png]]</li>
<li>The <code>Source</code> column should contain <code>.NET Runtime</code></li>
</ul>
<div style="clear: both"></div>
<br />
</li>

<li>
Right-click on that entry, select <code>Copy</code>, and then select <code>Copy Details as Text</code>.<br />
[[File:Event-logs-dot-net-runtime-copy.png|border|left]]
<div style="clear: both"></div>
<br />
</li>

<li>
At this point, the contents of the error log are on your clipboard, and can be pasted into any text editor.
</li>

<li>
Open a text editor (such as Notepad), and use the <code>Paste</code> command to insert the error details.
</li>

<li>
Save the text document, and attach it to an email to our support team.
</li>

</ol>

== Standalone Version ==
[[File:OrderExpressStandaloneDownload.png|thumbnail|Standalone Version Download]]
[[File:OrderExpressStandaloneExexecutable.png|thumbnail|Locating the Executable]]
In order to debug certain issues, eVision Support may provide you with a link to download a ''Standalone Version'' of Order Express. This version of Order Express does not require installation and is primarily used to identify whether an issue is caused by a broken installation, or with Order Express directly.

<ol>
<li>Open the link that was provided to you by eVision Support</li>
<li>Click the ''Download'' button on the page and save the file to your desktop</li>
<li>Extract the downloaded file to a folder. (Note: Ensure the file is not marked as "Blocked" before you perform the extraction.)</li>
<li>Open the folder and locate the executable file for the application</li>
<li>If the program loads up successfully, the issue is the result of the installation routine. Perform the ''Extended (Full) Uninstall'' on the [[Uninstalling_Order_Express|Uninstalling Order Express]] page.</li>
<li>If the program does '''not''' load successfully, the cause of the issue is within the application.</li>
<li>Ensure that you communicate the results of this test back to eVision Support for additional troubleshooting steps.</li>
</ol>

<div style="clear: both"></div>
=== Standalone Version Will Not Connect ===
[[File:OrderExpress_Standalone_Unblock1.png|thumbnail|Opening the "Properties" window]]
[[File:OrderExpress_Standalone_Unblock2.png|thumbnail|Unblocking the file]]
There exists a security feature within Windows that can sometimes prevent Standalone Versions of Order Express from working correctly. Files that are downloaded from an non-trusted web location are marked as "Blocked" by default, preventing them from retrieving content from the internet. The solution for this issue is to "unblock" the downloaded file.

<ol>
<li>Right-click on the file that was downloaded from the internet.</li>
<li>Select <code>Properties</code> from the context menu.</li>
<li>Find the <code>Unblock</code> button at the bottom of the dialog, and click it.</li>
<li>The file can now be opened. If the file is a zip file, it can now be extracted.</li>
</ol>

'''Note:''' If the blocked file is a zip file, it ''must'' be unblocked prior to extracting it, or you will likely encounter issues with the unzipped files.

<div style="clear: both"></div>
== Your administrator has blocked this application ==

If you are unable to install/update clickonce application due to security settings. The message should say: Your security settings do not allow this application to be installed on your computer.
This usually implies the Trust Manager Prompt Behavior is very tightly secured that is preventing any application not installed on the PC from executing.
<br />
[[File:Admin blocked oe error.png]]
<br />
When this occurs, the user will need to open windows Registry Editor the fix the settings manually.

=== Please follow the steps below to enable the ClickOnce trust prompt by using the registry editor Open the registry editor: ===
<ol>
<li>Click Start, and then click Run</li>
<li>In the Open box, type <code>regedit</code>, and then click OK</li>
<li>Find the following registry key: <code>\HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\.NETFramework\Security\TrustManager\PromptingLevel</code></li>
<li>If the key does not exist, create it.</li>
<li>Add the following subkeys as String Value, if they do not already exist, with the associated values shown in the following table.</li>
</ol>
[[File:Reg_settings_trustmanager.PNG]]

'''Note:''' You can alternatively just delete the key "TrustManager" itself and everything should be working well.

<div style="clear: both"></div>

Back to [[Main Page]]

File:Reg settings trustmanager.PNG

2018-10-02T19:25:00Z

Amisra: Registry Settings for the Trust manager prompt behaviour.

Registry Settings for the Trust manager prompt behaviour.

File:Admin blocked oe error.png

2018-10-02T19:23:52Z

Amisra: Your administrator has blocked this application. Your security settings do not allow this application to be installed on your computer.

Your administrator has blocked this application. Your security settings do not allow this application to be installed on your computer.

Order Express - Frequently Asked Questions

2018-08-20T20:01:12Z

Amisra: updated minimum screen resolution

This page contains answers to a variety of common questions and issues regarding Order Express. Please review the table of contents below to see if your question has been answered.

__FORCETOC__ 

== What are the system requirements? ==

==== Minimum ====
These requirements are the minimum requirements for the program to run. Only having the minimum system requirements may cause the program to run at a slower speed & display as unintended.
* 1.3GHz or faster processor
* Microsoft Windows 7
* 2GB of RAM
* 320MB of available hard-disk space
* 1280x720 screen resolution
* Google Chrome, Mozilla Firefox, or Microsoft Internet Explorer 8, 9, or 10

==== Recommended ====
* 2.0GHz or faster dual-core processor
* Microsoft Windows 10
* 4GB of RAM
* 10GB of available hard-disk space
* 1920x1080 screen resolution
* Google Chrome, Mozilla Firefox or Microsoft Edge browser

== What are the network requirements? ==

==== Overview ====
Order Express is deployed to end users as a ClickOnce application requiring a "Full Trust" security zone. Because the Order Express binaries are not digitally signed, it is unfortunately not possible to set a deployment policy to allow Order Express to be installed independently of other ClickOnce applications. Subsequently, it is suggested (although not ''currently'' required) that end-users of Order Express have administrative access of their local machine.

Additional information regarding ClickOnce can be found at the following link: http://msdn.microsoft.com/en-us/library/t71a733d.aspx

In addition to the requirements of the security policy of the local machine, Order Express also has a number of requirements in terms of network connectivity. At its very core, Order Express is an internet application, relying on its ability to synchronize data to and from remote systems to keep both manufacturers and dealers informed throughout the ordering process.

Order Express must be able to access the following ports on remote machines. In the interest of helping network administrators maintain network security during the deployment of Order Express, the information in the list below is granular enough to reliably identify network traffic from Order Express so that it can be allowed.

==== Hosts And Ports ====
* Feature: Status Notifications
** Host: <code>smtp.gmail.com</code>
** Ports: <code>25:TCP</code>, <code>465:TCP</code>, <code>587:TCP</code>

* Feature: ClickOnce Install/Update, Setup & Admin (Accessed via Web-Browser), Database Synchronization
** Host: <code>*.evisionservices.com</code>
** Ports: <code>80:TCP</code>, <code>80:UDP</code>, <code>443:TCP</code>, <code>443:UDP</code>, <code>1433:TCP</code>

* Feature: Catalog Install/Update, Image Install/Update
** Host: <code>s3.amazonaws.com</code>
** Ports: <code>80:TCP</code>, <code>443:TCP</code>

In addition to the above, Order Express must be able to establish/maintain an ongoing connection to a remote SQL Server.
While the initial handshake only requires port <code>1433:TCP</code> to be open, additional ports must be available to complete the handshake process.

Refer to the following link for more information: https://support.microsoft.com/kb/287932/en-us

== How do I uninstall the program? ==
[[File:Win8 ControlPanelUninstall.png|thumb|125px|Uninstall Programs]]
[[File:Win8 ControlPanelUninstall2.png|thumb|125px|Uninstalling Order Express]]

Like other applications [[Order Express]] can be uninstalled from a computer using the '''Add/Remove Programs''' entry in the control panel. This is usually sufficient to solve any problems that arise as a result of a failed installation, but this method does leave a few minor files behind on the local system. These files rarely cause issues, but removing these files is an effective way to guarantee that an installation of Order Express is brand new.

===Standard Uninstall===
# Open the ''Control Panel''
# Under ''Programs'', click ''Uninstall a program''
# Select ''Order Express 2.3'' in the list, and click ''Uninstall/Change''
# Confirm the uninstall on the dialog that appears.

=== Extended (Full) Uninstall ===
<ol>
<li>Perform the steps outlined above in ''Standard Uninstall''</li>
<li>Navigate to the following directory on the target computer:
<code>%appdata%\..\Local\Apps\2.0\</code>
</li>
<li>Open the folder that is '''not''' named ''Data''.</li>
<li>Open the only folder in this directory. </li>
<li>In this directory, the amount of folders is dependent upon the number of ClickOnce applications installed on the local machine. </li>
<li>Ensure that the folders are sorted by name, and locate any folders that '''begin''' with the text <code>orde...exe</code> '''or''' <code>orde..tion</code></li>
<li>After locating those folders, back them up (copy them to the desktop) and then delete them.</li>
<li>At this point Order Express has been completely removed from your system.</li>
</ol>

== What Kind of Files and/or Folder(s) do I need access to? ==
[[Order Express]] application is a '''FULL TRUST''' application and will require the user to have '''WRITE''' permissions access to the following folders:
<ol>
<li>'''AppData''' folder - It can be accessed as '''%APPDATA%''' in windows explorer. </li>
<li>'''Documents''' folder - It can be accessed as '''%USERPROFILE%\Documents''' in windows explorer. In older versions of windows it is also referred as '''MyDocuments''' folder.</li>
<li>'''Global Assembly Cache''' (GAC) - Order Express requires quite a few DLLs to run. Some are proprietary DLLs and they reside in the AppData cache. There are also a host of shared DLLs that needs to be installed and/or updated in the user's GAC during installation. </li>
</ol>
Though ClickOnce installs are per-user, permission elevation may be required if there are prerequisites that require administrator privileges.

Refer to this link for more information on ClickOnce security: https://msdn.microsoft.com/en-us/library/76e4d2xw.aspx

== My question isn't on the list, what do I do? ==
If your question is not listed above, please have the Manufacturer contact us and we'll do our best to answer your questions.

=== See Also ===
* [[Order Express - Advanced Troubleshooting|Advanced Troubleshooting]]
* [[Order Express]]

Back to [[Main Page]]

Order Express - Frequently Asked Questions

2018-04-12T15:04:23Z

Amisra: add link to clickonce security

This page contains answers to a variety of common questions and issues regarding Order Express. Please review the table of contents below to see if your question has been answered.

__FORCETOC__ 

== What are the system requirements? ==

==== Minimum ====
These requirements are the minimum requirements for the program to run. Only having the minimum system requirements may cause the program to run at a slower speed & display as unintended.
* 1.3GHz or faster processor
* Microsoft Windows 7
* 2GB of RAM
* 320MB of available hard-disk space
* 1024x768 screen resolution
* Google Chrome, Mozilla Firefox, or Microsoft Internet Explorer 8, 9, or 10

==== Recommended ====
* 2.0GHz or faster dual-core processor
* Microsoft Windows 10
* 4GB of RAM
* 10GB of available hard-disk space
* 1920x1080 screen resolution
* Google Chrome, Mozilla Firefox or Microsoft Edge browser

== What are the network requirements? ==

==== Overview ====
Order Express is deployed to end users as a ClickOnce application requiring a "Full Trust" security zone. Because the Order Express binaries are not digitally signed, it is unfortunately not possible to set a deployment policy to allow Order Express to be installed independently of other ClickOnce applications. Subsequently, it is suggested (although not ''currently'' required) that end-users of Order Express have administrative access of their local machine.

Additional information regarding ClickOnce can be found at the following link: http://msdn.microsoft.com/en-us/library/t71a733d.aspx

In addition to the requirements of the security policy of the local machine, Order Express also has a number of requirements in terms of network connectivity. At its very core, Order Express is an internet application, relying on its ability to synchronize data to and from remote systems to keep both manufacturers and dealers informed throughout the ordering process.

Order Express must be able to access the following ports on remote machines. In the interest of helping network administrators maintain network security during the deployment of Order Express, the information in the list below is granular enough to reliably identify network traffic from Order Express so that it can be allowed.

==== Hosts And Ports ====
* Feature: Status Notifications
** Host: <code>smtp.gmail.com</code>
** Ports: <code>25:TCP</code>, <code>465:TCP</code>, <code>587:TCP</code>

* Feature: ClickOnce Install/Update, Setup & Admin (Accessed via Web-Browser), Database Synchronization
** Host: <code>*.evisionservices.com</code>
** Ports: <code>80:TCP</code>, <code>80:UDP</code>, <code>443:TCP</code>, <code>443:UDP</code>, <code>1433:TCP</code>

* Feature: Catalog Install/Update, Image Install/Update
** Host: <code>s3.amazonaws.com</code>
** Ports: <code>80:TCP</code>, <code>443:TCP</code>

In addition to the above, Order Express must be able to establish/maintain an ongoing connection to a remote SQL Server.
While the initial handshake only requires port <code>1433:TCP</code> to be open, additional ports must be available to complete the handshake process.

Refer to the following link for more information: https://support.microsoft.com/kb/287932/en-us

== How do I uninstall the program? ==
[[File:Win8 ControlPanelUninstall.png|thumb|125px|Uninstall Programs]]
[[File:Win8 ControlPanelUninstall2.png|thumb|125px|Uninstalling Order Express]]

Like other applications [[Order Express]] can be uninstalled from a computer using the '''Add/Remove Programs''' entry in the control panel. This is usually sufficient to solve any problems that arise as a result of a failed installation, but this method does leave a few minor files behind on the local system. These files rarely cause issues, but removing these files is an effective way to guarantee that an installation of Order Express is brand new.

===Standard Uninstall===
# Open the ''Control Panel''
# Under ''Programs'', click ''Uninstall a program''
# Select ''Order Express 2.3'' in the list, and click ''Uninstall/Change''
# Confirm the uninstall on the dialog that appears.

=== Extended (Full) Uninstall ===
<ol>
<li>Perform the steps outlined above in ''Standard Uninstall''</li>
<li>Navigate to the following directory on the target computer:
<code>%appdata%\..\Local\Apps\2.0\</code>
</li>
<li>Open the folder that is '''not''' named ''Data''.</li>
<li>Open the only folder in this directory. </li>
<li>In this directory, the amount of folders is dependent upon the number of ClickOnce applications installed on the local machine. </li>
<li>Ensure that the folders are sorted by name, and locate any folders that '''begin''' with the text <code>orde...exe</code> '''or''' <code>orde..tion</code></li>
<li>After locating those folders, back them up (copy them to the desktop) and then delete them.</li>
<li>At this point Order Express has been completely removed from your system.</li>
</ol>

== What Kind of Files and/or Folder(s) do I need access to? ==
[[Order Express]] application is a '''FULL TRUST''' application and will require the user to have '''WRITE''' permissions access to the following folders:
<ol>
<li>'''AppData''' folder - It can be accessed as '''%APPDATA%''' in windows explorer. </li>
<li>'''Documents''' folder - It can be accessed as '''%USERPROFILE%\Documents''' in windows explorer. In older versions of windows it is also referred as '''MyDocuments''' folder.</li>
<li>'''Global Assembly Cache''' (GAC) - Order Express requires quite a few DLLs to run. Some are proprietary DLLs and they reside in the AppData cache. There are also a host of shared DLLs that needs to be installed and/or updated in the user's GAC during installation. </li>
</ol>
Though ClickOnce installs are per-user, permission elevation may be required if there are prerequisites that require administrator privileges.

Refer to this link for more information on ClickOnce security: https://msdn.microsoft.com/en-us/library/76e4d2xw.aspx

== My question isn't on the list, what do I do? ==
If your question is not listed above, please have the Manufacturer contact us and we'll do our best to answer your questions.

=== See Also ===
* [[Order Express - Advanced Troubleshooting|Advanced Troubleshooting]]
* [[Order Express]]

Back to [[Main Page]]

Order Express - Frequently Asked Questions

2018-04-12T15:01:01Z

Amisra: minor edit to access info

This page contains answers to a variety of common questions and issues regarding Order Express. Please review the table of contents below to see if your question has been answered.

__FORCETOC__ 

== What are the system requirements? ==

==== Minimum ====
These requirements are the minimum requirements for the program to run. Only having the minimum system requirements may cause the program to run at a slower speed & display as unintended.
* 1.3GHz or faster processor
* Microsoft Windows 7
* 2GB of RAM
* 320MB of available hard-disk space
* 1024x768 screen resolution
* Google Chrome, Mozilla Firefox, or Microsoft Internet Explorer 8, 9, or 10

==== Recommended ====
* 2.0GHz or faster dual-core processor
* Microsoft Windows 10
* 4GB of RAM
* 10GB of available hard-disk space
* 1920x1080 screen resolution
* Google Chrome, Mozilla Firefox or Microsoft Edge browser

== What are the network requirements? ==

==== Overview ====
Order Express is deployed to end users as a ClickOnce application requiring a "Full Trust" security zone. Because the Order Express binaries are not digitally signed, it is unfortunately not possible to set a deployment policy to allow Order Express to be installed independently of other ClickOnce applications. Subsequently, it is suggested (although not ''currently'' required) that end-users of Order Express have administrative access of their local machine.

Additional information regarding ClickOnce can be found at the following link: http://msdn.microsoft.com/en-us/library/t71a733d.aspx

In addition to the requirements of the security policy of the local machine, Order Express also has a number of requirements in terms of network connectivity. At its very core, Order Express is an internet application, relying on its ability to synchronize data to and from remote systems to keep both manufacturers and dealers informed throughout the ordering process.

Order Express must be able to access the following ports on remote machines. In the interest of helping network administrators maintain network security during the deployment of Order Express, the information in the list below is granular enough to reliably identify network traffic from Order Express so that it can be allowed.

==== Hosts And Ports ====
* Feature: Status Notifications
** Host: <code>smtp.gmail.com</code>
** Ports: <code>25:TCP</code>, <code>465:TCP</code>, <code>587:TCP</code>

* Feature: ClickOnce Install/Update, Setup & Admin (Accessed via Web-Browser), Database Synchronization
** Host: <code>*.evisionservices.com</code>
** Ports: <code>80:TCP</code>, <code>80:UDP</code>, <code>443:TCP</code>, <code>443:UDP</code>, <code>1433:TCP</code>

* Feature: Catalog Install/Update, Image Install/Update
** Host: <code>s3.amazonaws.com</code>
** Ports: <code>80:TCP</code>, <code>443:TCP</code>

In addition to the above, Order Express must be able to establish/maintain an ongoing connection to a remote SQL Server.
While the initial handshake only requires port <code>1433:TCP</code> to be open, additional ports must be available to complete the handshake process.

Refer to the following link for more information: https://support.microsoft.com/kb/287932/en-us

== How do I uninstall the program? ==
[[File:Win8 ControlPanelUninstall.png|thumb|125px|Uninstall Programs]]
[[File:Win8 ControlPanelUninstall2.png|thumb|125px|Uninstalling Order Express]]

Like other applications [[Order Express]] can be uninstalled from a computer using the '''Add/Remove Programs''' entry in the control panel. This is usually sufficient to solve any problems that arise as a result of a failed installation, but this method does leave a few minor files behind on the local system. These files rarely cause issues, but removing these files is an effective way to guarantee that an installation of Order Express is brand new.

===Standard Uninstall===
# Open the ''Control Panel''
# Under ''Programs'', click ''Uninstall a program''
# Select ''Order Express 2.3'' in the list, and click ''Uninstall/Change''
# Confirm the uninstall on the dialog that appears.

=== Extended (Full) Uninstall ===
<ol>
<li>Perform the steps outlined above in ''Standard Uninstall''</li>
<li>Navigate to the following directory on the target computer:
<code>%appdata%\..\Local\Apps\2.0\</code>
</li>
<li>Open the folder that is '''not''' named ''Data''.</li>
<li>Open the only folder in this directory. </li>
<li>In this directory, the amount of folders is dependent upon the number of ClickOnce applications installed on the local machine. </li>
<li>Ensure that the folders are sorted by name, and locate any folders that '''begin''' with the text <code>orde...exe</code> '''or''' <code>orde..tion</code></li>
<li>After locating those folders, back them up (copy them to the desktop) and then delete them.</li>
<li>At this point Order Express has been completely removed from your system.</li>
</ol>

== What Kind of Files and/or Folder(s) do I need access to? ==
[[Order Express]] application is a '''FULL TRUST''' application and will require the user to have '''WRITE''' permissions access to the following folders:
<ol>
<li>'''AppData''' folder - It can be accessed as '''%APPDATA%''' in windows explorer. </li>
<li>'''Documents''' folder - It can be accessed as '''%USERPROFILE%\Documents''' in windows explorer. In older versions of windows it is also referred as '''MyDocuments''' folder.</li>
<li>'''Global Assembly Cache''' (GAC) - Order Express requires quite a few DLLs to run. Some are proprietary DLLs and they reside in the AppData cache. There are also a host of shared DLLs that needs to be installed and/or updated in the user's GAC during installation. </li>
</ol>
Though ClickOnce installs are per-user, permission elevation may be required if there are prerequisites that require administrator privileges. For more information about elevated permissions, see .

== My question isn't on the list, what do I do? ==
If your question is not listed above, please have the Manufacturer contact us and we'll do our best to answer your questions.

=== See Also ===
* [[Order Express - Advanced Troubleshooting|Advanced Troubleshooting]]
* [[Order Express]]

Back to [[Main Page]]

Order Express - Frequently Asked Questions

2018-04-12T14:38:55Z

Amisra: added files and folder access requirements

This page contains answers to a variety of common questions and issues regarding Order Express. Please review the table of contents below to see if your question has been answered.

__FORCETOC__ 

== What are the system requirements? ==

==== Minimum ====
These requirements are the minimum requirements for the program to run. Only having the minimum system requirements may cause the program to run at a slower speed & display as unintended.
* 1.3GHz or faster processor
* Microsoft Windows 7
* 2GB of RAM
* 320MB of available hard-disk space
* 1024x768 screen resolution
* Google Chrome, Mozilla Firefox, or Microsoft Internet Explorer 8, 9, or 10

==== Recommended ====
* 2.0GHz or faster dual-core processor
* Microsoft Windows 10
* 4GB of RAM
* 10GB of available hard-disk space
* 1920x1080 screen resolution
* Google Chrome, Mozilla Firefox or Microsoft Edge browser

== What are the network requirements? ==

==== Overview ====
Order Express is deployed to end users as a ClickOnce application requiring a "Full Trust" security zone. Because the Order Express binaries are not digitally signed, it is unfortunately not possible to set a deployment policy to allow Order Express to be installed independently of other ClickOnce applications. Subsequently, it is suggested (although not ''currently'' required) that end-users of Order Express have administrative access of their local machine.

Additional information regarding ClickOnce can be found at the following link: http://msdn.microsoft.com/en-us/library/t71a733d.aspx

In addition to the requirements of the security policy of the local machine, Order Express also has a number of requirements in terms of network connectivity. At its very core, Order Express is an internet application, relying on its ability to synchronize data to and from remote systems to keep both manufacturers and dealers informed throughout the ordering process.

Order Express must be able to access the following ports on remote machines. In the interest of helping network administrators maintain network security during the deployment of Order Express, the information in the list below is granular enough to reliably identify network traffic from Order Express so that it can be allowed.

==== Hosts And Ports ====
* Feature: Status Notifications
** Host: <code>smtp.gmail.com</code>
** Ports: <code>25:TCP</code>, <code>465:TCP</code>, <code>587:TCP</code>

* Feature: ClickOnce Install/Update, Setup & Admin (Accessed via Web-Browser), Database Synchronization
** Host: <code>*.evisionservices.com</code>
** Ports: <code>80:TCP</code>, <code>80:UDP</code>, <code>443:TCP</code>, <code>443:UDP</code>, <code>1433:TCP</code>

* Feature: Catalog Install/Update, Image Install/Update
** Host: <code>s3.amazonaws.com</code>
** Ports: <code>80:TCP</code>, <code>443:TCP</code>

In addition to the above, Order Express must be able to establish/maintain an ongoing connection to a remote SQL Server.
While the initial handshake only requires port <code>1433:TCP</code> to be open, additional ports must be available to complete the handshake process.

Refer to the following link for more information: https://support.microsoft.com/kb/287932/en-us

== How do I uninstall the program? ==
[[File:Win8 ControlPanelUninstall.png|thumb|125px|Uninstall Programs]]
[[File:Win8 ControlPanelUninstall2.png|thumb|125px|Uninstalling Order Express]]

Like other applications [[Order Express]] can be uninstalled from a computer using the '''Add/Remove Programs''' entry in the control panel. This is usually sufficient to solve any problems that arise as a result of a failed installation, but this method does leave a few minor files behind on the local system. These files rarely cause issues, but removing these files is an effective way to guarantee that an installation of Order Express is brand new.

===Standard Uninstall===
# Open the ''Control Panel''
# Under ''Programs'', click ''Uninstall a program''
# Select ''Order Express 2.3'' in the list, and click ''Uninstall/Change''
# Confirm the uninstall on the dialog that appears.

=== Extended (Full) Uninstall ===
<ol>
<li>Perform the steps outlined above in ''Standard Uninstall''</li>
<li>Navigate to the following directory on the target computer:
<code>%appdata%\..\Local\Apps\2.0\</code>
</li>
<li>Open the folder that is '''not''' named ''Data''.</li>
<li>Open the only folder in this directory. </li>
<li>In this directory, the amount of folders is dependent upon the number of ClickOnce applications installed on the local machine. </li>
<li>Ensure that the folders are sorted by name, and locate any folders that '''begin''' with the text <code>orde...exe</code> '''or''' <code>orde..tion</code></li>
<li>After locating those folders, back them up (copy them to the desktop) and then delete them.</li>
<li>At this point Order Express has been completely removed from your system.</li>
</ol>

== What Kind of Files and/or Folder(s) do I need access to? ==
[[Order Express]] application is a '''FULL TRUST''' application and will require the user to have '''WRITE''' permissions access to the following folders:
<ol>
<li>'''AppData''' folder - It can be accessed as '''%APPDATA%''' in windows explorer. </li>
<li>'''Documents''' folder - It can be accessed as '''%USERPROFILE%\Documents''' in windows explorer. In older versions of windows it is also referred as '''MyDocuments''' folder.</li>
<li>'''Global Assembly Cache''' (GAC) - Order Express requires quite a few DLLs to run. Some are proprietary DLLs and they reside in the AppData cache. There are also a host of shared DLLs that needs to be installed and/or updated in the user's GAC during installation. </li>
</ol>

== My question isn't on the list, what do I do? ==
If your question is not listed above, please have the Manufacturer contact us and we'll do our best to answer your questions.

=== See Also ===
* [[Order Express - Advanced Troubleshooting|Advanced Troubleshooting]]
* [[Order Express]]

Back to [[Main Page]]

Order Express - Release Notes

2016-10-05T14:48:38Z

Amisra: added more release dates

2.3.36.0 - October 5, 2016<br />
2.3.35.0 - September 21, 2016<br />
2.3.34.0 - September 1, 2016<br />
2.3.33.0 - August 9, 2016 - minor fix<br />
[[2.3.32.0|2.3.32.0 - August 8, 2016]]<br />
[[2.3.31.0|2.3.31.0 - July 28, 2016]]

Back To [[Main Page]]

Order Express

2016-10-05T13:21:11Z

Amisra: Added Features to the List

{{Infobox software
| name = Order Express
| logo = Order express logo.png
| logo_size = 150
| logo caption = Order Express logo
| screenshot = Demo opening.JPG
| caption = Order Express running on Windows 10
| website = {{URL|http://orderexpress.evisionservices.com}}
}}
'''Order Express''' is an ordering application developed by [[eVision Services]]. It primarily services manufacturers and dealers in the kitchen and bath industry by allowing them to obtain price quotes using up-to-the-minute pricing data directly from the manufacturers.

== Features ==

* Advanced Quoting and Ordering Solution
* Full Specials Manager
* Secure User Login and Catalog Selection
* Cloud Storage of all Quotes and Orders
* Offline Creation and Editing of Projects
* Integrate to ERP, Biz, or Manufacturing System
* Extremely Low Cost Per User
* Automatic Updating of Application
* Automatic Updating of Product Catalog

== Major Version History ==

=== Version 2.0 ===
This was the first version of the desktop version of Order Express. Previous versions were implemented as web applications.

=== Version 2.1 ===
This version of Order Express introduced the concept of installing multiple catalogs alongside each other. Previously users were only able to install a single catalog at a time, and were required to uninstall the application prior to installing one from another manufacturer.

=== Version 2.2 ===
<ul>
<li>Completely revised back-end architecture for saving and loading projects. Projects that were stored in the legacy format are automatically converted to the new format when they are opened. Projects stored in the new format are 1/10th the size of those stored in the previous format, substantially reducing the time needed to save and load projects.</li>
<li>Setup & Admin is no longer built into the application. Instead, it has been replaced with a more robust version as a web application.</li>
</ul>

=== Version 2.3 ===
With this release, Order Express becomes substantially more reliable for users with slow or unstable internet connections. Many features within Order Express now leverage our powerful "Web API" for the offloading of various tasks to a central server. Our decision to use HTTP as our communications protocol allows us to consolidate numerous networking protocols into an industry-standard connection method that is almost universally allowed through corporate intranets, all without requiring complex configurations to the end-user network.

== See Also ==
* [[Order Express - Features|Features]]
* [[Order Express - Frequently Asked Questions|Frequently Asked Questions]]
* [[Order Express - Advanced Troubleshooting|Advanced Troubleshooting]]
* [[Order Express - Release Notes|Release Notes]]

Back to [[Main Page]]

Notifications

2016-10-04T20:37:51Z

Amisra: create notifications setup information page

This page contains information on how to setup Notification Settings.

__FORCETOC__ 

== Notification Settings ==
Set a user up to receive email notifications when a status is changed on an order or a special. (All Users)

==== Select an Event ====
First select what Event you as the user would like to receive emails for. All status changes will be listed specifically for the user’s catalog line. Once the user has selected their Event, click '''Add'''.

==== The Events table ====
Here the user will have the option to customize your notification settings. These settings will be specifically for the Event the user has chosen. Each Event that is offered can be added. However the user can not add the same Event more than once. '''Accounts''', '''User Type''' and '''Users''' are the options to customize.

==== Select Accounts, User Type, Users ====
Under each of the dropdowns the user has the choice to select '''All''', '''None''', or '''Select'''. '''All''' will select every option. '''None''' will deselect previous choices. '''Select''' will allow the user to select specific choices. Each category is set up to be an ‘or’ indicator. A choice may be selected under each category. A notification will be sent for an Event when it falls under the criteria chosen for that category.

==== Opt in for Email ====
The user will have the option to receive email notifications. The email check box will need to be selected if an email notification is desired. Once selected the user will get an email notification as well as a notification in their Order Express Inbox.

==== Remove and Event ====
If the user no longer wants to receive notifications for an Event that was added then the user can delete the Event. The user can do so by clicking the ''waste-basket'' icon. This will completely remove the Event.

==== Save and Close dialog ====
After finished with the Notifications Screen, two final options exist at the bottom of the screen. Select save to keep all changes made. Select cancel to void all changes to Notifications.

== Select Notification Settings ==
Set up specifics option for notifications the user desires to receive

==== Search option ====
The user can type inside the search field to search for a specific account, user type, or user. Or the user can select ''magnifying-glass'' icon which will show every option in the results field. Clicking ''clear-all'' icon will clear all search results.

==== Search results table ====
Search results will be listed for the user to select which account(s), user type(s), or user(s) they would like to receive notifications on.

==== Select options from search result ====
A select checkbox will appear with the search results at the end of every line. The user will need to select each checkbox on specific account(s), user type(s), or user(s) to indicate they would like notifications on those specific selections.

==== Save and Close search ====
After finished with the Select Screen, two final options exist at the bottom of the screen. Select '''Save''' to keep all changes made. Select '''Cancel''' to void all changes.

== My question isn't on the page, what do I do? ==
If your question is not listed above, please have the Manufacturer contact us and we'll do our best to answer your questions.

=== See Also ===
* [[Order Express - Advanced Troubleshooting|Advanced Troubleshooting]]
* [[Order Express]]

Back to [[Main Page]]