Difference between revisions of "Order Express - Advanced Troubleshooting"
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Revision as of 12:40, 22 July 2014
Contents
Standalone Version
In order to debug certain issues, eVision Support will provide you with a link to download a Standalone Version of Order Express. This version of Order Express does not require installation and is primarily used to identify whether an issue is caused by a broken installation, or with Order Express directly.
- Open the link that was provided to you by eVision Support
- Click the Download button on the page and save the file to your desktop
- Extract the downloaded file to a folder.
- Open the folder and locate the executable file for the application
- If the program loads up successfully, the issue is the result of the installation routine. Perform the Extended (Full) Uninstall on the Uninstalling Order Express page.
- If the program does not load successfully, the cause of the issue is within the application.
- Ensure that you communicate the results of this test back to eVision Support for additional troubleshooting steps.
